AT&T customers get $88 million in credits and refunds for illegal charges


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Current and former AT&T customers will get refunds or bill credits totaling $88 million within the next 75 days, satisfying the terms of a settlement between AT&T and the Federal Trade Commission, the FTC announced today. The AT&T customers were victimized by “mobile cramming,” charges for third-party services that were placed on their phone bills without the customers’ authorization.

AT&T agreed to pay for the refunds and credits in a settlement announced in October 2014, and it agreed to notify current customers about the process for applying for refunds. The process, which was led by a third-party contractor that validated each customers’ claim, is finally just about over. Some of the money was also recovered from Tatto and Acquinity, two companies that were allegedly behind cramming schemes that affected AT&T customers.

Customers were allowed to apply for refunds for any unauthorized third-party charges that occurred in 2009 and later.

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