Pebble’s Next Step With Fitbit [Verbatim letter to users]

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[Pocketables here, we’ll be following up on this tomorrow and in the future, most editors here have had some sort of Pebble over the years; Ben C (who is posting this) is still using the Kickstarted Pebble Original/Classic that almost literally kickstarted the Smart Watch Revolution]


Dear Pebblers,

Thank you all for being such loyal supporters and champions of the Pebble community and brand. You helped start something fantastic when you backed our first Kickstarter project. Since then, we’ve shipped over 2 million Pebbles around the world!

We’ve loved sharing Pebble’s story with you—whether it’s a new product, software update, or simply staying in touch online and in person. Today, we’re closing one chapter and inviting you along for what’s next. We hope to answer as many questions as possible in our formal announcement, in Kickstarter Update #17, and on our Support site.

Read the announcement »

Pebble is joining Fitbit

Fitbit has agreed to acquire key Pebble assets. Due to various factors, Pebble can no longer operate as an independent entity, and we have made the tough decision to shut down the company. The deal finalized today preserves as much of Pebble as possible.

Pebble is ceasing all hardware operations. We are no longer manufacturing, promoting, or selling any new products. Active Pebble models in the wild will continue to work.

Making Awesome Happen will live on at Fitbit. Much of our team and resources will join Fitbit to deliver new “moments of awesome” in future Fitbit products, developer tools, and experiences. As our transition progresses, we’ll have exciting new stories to tell and milestones to celebrate.

It’s no doubt a bittersweet time. We’ll miss what we’re leaving behind, but are excited for what the future holds. It will be important for Pebblers to extend a warm welcome to Fitbit—as fans and customers—sharing what they love about Pebble and what they’d like to see next.

What you need to know

  • Pebble is no longer promoting, manufacturing, or selling any devices.
  • Pebble devices will continue to work as normal. No immediate changes to the Pebble user experience will happen at this time.
  • Pebble functionality or service quality may be reduced in the future.
  • Kickstarter backers will get refunds for any unfulfilled rewards by March 2017.
  • One-to-one Pebble support is no longer available.
  • Warranty support is no longer available for Pebble watches.
  • All unfulfilled pebble.com orders will be canceled and—if payment was taken—refunded.
  • Returns of pebble.com orders successfully completed before December 7, 2016 will be processed and refunded by our Support Team.
  • Pebble watches purchased at retail may be returned or exchanged based on the retailer’s return policy.
  • Pebblers can still find replacement charging cables and other compatible accessories (bands, skins, etc.) from Amazon.com and third-party vendors like GadgetWraps and Clockwork Synergy.
  • Developers have an exciting opportunity to reach and delight over 50 million users and counting.

Our heartfelt gratitude goes out to each and every Pebbler for supporting us over the years. Our community is vibrant. Our community is passionate. You are what made Pebble special and worth fighting for, every second of every day. We will always remember the love you showed Pebble, through thick and thin.

Until next time, thank you!

Until we meet again, share your thoughts and favorite Pebble moments on Facebook, Twitter, Instagram, and Reddit with #pebbleXfitbit ✌️

 

 

Copyright © 2016 Pebble Technology Corp., All rights reserved.

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Our mailing address is:

Pebble Technology Corp.

900 Middlefield Road

5th floor

Redwood City, CA 94063

Pebble’s Next Step With Fitbit [Verbatim letter to users] by Ben C first appeared on Pocketables.

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